Service

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Service Commitment

AOLONG always try best to provide the excellent trucks and service to you.

 

 Technical Support
● 24/7 hotline service. 
● Tailored advisory service for every customer.
● Strict product inspection before delivery.
● Maximum 15-minute response time.
● On-site support throughout large projects.
● Replacement charges only for maintenance service within 3000 machine hours.
● Free expert inspection once every quarter within the warranty period.

 

 After Service Policy

 The warrant period is 1 year or 30,000KM, that depends on which come first.

(1). As the easy wearing parts, we suggest you to buy some parts within the truck for 1-2 years. Normally, It's 5%-10% of truck cost.

(2). We will offer the customer service suggestion 24 hours online by Email.

(3). If the trucks do need be amended, or change parts, we can delivery the parts to you.

(4). If the truck have big problem, we will send our workers to amend.

Also you do not need to pay additional charge for the service in warrant period.

 

 

 

 

 

 

 

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