After-sales service commitment

     The company is a national key special-purpose automobile manufacturer with independent research and development capabilities. Over the years, through the unremitting efforts of all employees of the company, a complete industrial chain of design, manufacturing, sales, quality inspection and after-sales service has been formed. After-sales service is an important pillar of our company's pre-sales, sales and after-sales links. Especially in recent years, with the continuous improvement of the company's production capacity and the expansion of export trade, the after-sales service system has been comprehensively improved.

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service system

1. The service system is an important part of the quality management system. Our company has passed the ISO9001-2000 quality management system certification (registration number 05706Q10355ROM).

2. Service guarantee: The company's service is to strictly implement the company's program documents and quality manuals, and combine the requirements of the market and users to provide guarantees.

3. Service tenet: Profession creates value, integrity creates the future!

4. Service organization: The after-sales service department under the leadership of the sales company is responsible for the company's after-sales service work and management of the service work of various overseas agencies.

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Service Principle

In the case of the user strictly following the instruction manual and normal operation, within one year from the date of purchase (according to the vehicle factory registration card), the mileage shall not exceed 25,000 kilometers, and the product machine caused by design, manufacturing, and assembly reasons If the parts are damaged, after being appraised by the relevant automobile service station and the supervision department, the written materials shall be submitted to the after-sales service department of our company within three working days, and the three-guarantee service shall be implemented after the after-sales service department confirms.

The specific services are as follows:

1. The product quality during the three-guarantee service period is mainly repaired, and repairs are free of charge (excluding vulnerable parts and electrical parts).

2. Lifetime warranty. For products beyond the warranty period, only the relevant cost will be charged if the parts need to be replaced.

3. Free training of operators:

⑴ Our factory arranges senior engineers for on-site guidance to learn theories and practical operations;

⑵ Master the basic theory, performance and function of special vehicles;

⑶ Operate proficiently according to the procedure;

⑷ It can carry out normal daily maintenance and eliminate general technical faults.